I attempted to visit the website, but I received a blank page.

On occasion, some users may receive a blank page when attempting to view the site. This is fairly uncommon, but when it does happen can be quite frustrating. In most situations, it has to do with a firewall blocking the website or a local Internet Service Provider (ISP) not updating their cache frequently enough to see site changes.

The list below provides some suggestions of what to do if this problem occurs:

  • First, try reloading the page.  Sometimes this is all that is needed.
  • Temporarily turn off your computer's firewall, and see if you can then view the site. Sometimes firewall settings can be so restrictive that valid websites are also blocked.
  • Clear your computer's cache.
  • Use traceroute (http://www.traceroute.org/#USA) to see if you can notice anything odd in the connection between your computer and our server (174.120.12.180).  Sometimes you might be able to see the jump point where the connection breaks.
  • Contact your ISP to ask them about connectivity to 174.120.12.180, and caching of 174.120.12.180 server content.  We have seen a number of situations with smaller ISPs where they do not refresh their caches often enough, and the site is briefly not visible.
  • Ask your ISP if they have any policies in place for blocking certain websites.
  • Ask a friend, family member, or neighbor to go to the site and see if they are able to access it.  This can help to determine if it is more of a local issue or something more specific to your ISP.
  • If you have a laptop, take it to a local coffee shop to see if you can connect to the site through their wireless Internet connection.
  • If you work in an office with computers, try accessing the site from work.  This can at least narrow the problem to either a hardware or connectivity issue.

We are happy to help troubleshoot, so please don't hesitate to contact us if you need help.