Frequently Asked Questions - Technical Support

Before contacting us with a technical issue, please review the questions and answers below. In most every situation, the responses we have documented should solve your issue. If for some reason you do not see a response for your problem, send us an email using our Contact form. To ensure we can help you as quickly as possible, please provide us the following information in your email:

  1. Computer operating system (Windows XP, Vista, Mac OS X, etc.)
  2. Internet browser and version number (Firefox 3.0.5, Internet Explorer 7.0, Safari 4.0, etc.)
  3. Type of Internet connection (DSL, T1, cable, dial-up, etc.)
  4. Which service provider you use to access the Internet (AT&T, Verizon, AOL, Comcast, etc.)
  5. Region of the world you are located (preferably city/state)
  6. The exact steps taken which cause your problem. The more specific, the better. Tell us step-by-step what you clicked and what was displayed. If there were any error messages, copy and paste the exact text in the email. The more information we have, the more likely we will be able to handle your issue in a timely manner.

Thank you.


All of our e-mails contain a link that you can use to unsubscribe if you wish.  Please note that you may need to be logged in to unsubscribe using these links.  If you are frustrated, in a hurry, or can't figure out how to log in to your account, simply forward a copy of a recent unwanted e-mail to support@peakprosperity.com with your request and we'll promptly remove your subscription(s).

If you would like to handle unsubscribing on your own, you can do so by following these instructions:

We send out three different kinds of e-mail subscriptions/newsletters.

The Weekly Newsletter includes headlines, article snippets, and links back to the site.  It's designed for infrequent site visitors to have a quick summary of all that has happened at Peak Prosperity the previous week, with an easy way to access any articles that might be of interest.

The Insider Newsletter delivers the full text of premium enrolled-members-only articles straight to your inbox.  This is especially helpful for those who do not visit the site often and like the convenience of having our premium content delivered via e-mail.

To unsubscribe from either the Weekly Newsletter or the Insider Newsletter:

First, make sure you are logged in.  Then look at the navigation bar at the top of the page and click on "My Account."

You will be taken to your account page, where there is a list of links on the right-hand side underneath your profile icon or photo. 

Click on "View my profile."  Clicking on this link will take you to your profile page, where you can click on the right-hand tab that says "subscriptions."  Uncheck one or both of the newsletters and click "SAVE."  If successful, you'll see a green box confirming the action.

Content Subscription notifications contain timely notification of comments and other posts on the site.  The easiest way to unsubscribe from a single subscription is to click the link at the bottom of one of these e-mails.  However, you may have numerous content subscriptions, and if this is the case, it will be easier to unsubscribe on the site.

To unsubscribe from Content Subscriptions:

First, make sure you are logged in.  Then look at the navigation bar at the top of the page and click on "My Account."

You will be taken to your account page, where there are several tabs near the top of the page.  Click on the tab marked "notifications."

You will find a tally of how many subscriptions you have ("You have 3 active subscriptions.")  In the section below, you can choose to disable or cancel all your subscriptions.  After you select one, you will be asked to confirm your choice.  If successful, you'll see a green box confirming the action.

As always, if the above steps don't work for you or you need further assistance, please forward a recent unwanted e-mail to us with your request (support@peakprosperity.com) and we'll promptly ensure that you no longer receive unwanted e-mails.

Your account username, password, and/or the e-mail address associated with your account can be changed by following these instructions:

First, make sure you are logged in.  Then look at the navigation bar at the top of the page and click on "My Account."

You will be taken to your account page, where there is a list of links on the right-hand side underneath your profile icon or photo. 

Click on "Edit my profile."  Clicking on this link will take you to your profile page

In the "Account information" section, you'll see fields for "Username," "E-mail address," "Password," and "Confirm password."  Enter only the information you wish to change, then scroll to the bottom of the page and click "Save."

If you need help, please contact us and we will be glad to assist.

First, be sure to use the link sent within 24 hours of requesting it.  If more than that time elapses, you will need to visit the homepage and click on "New Password" again to send yourself a updated link.

If that isn't the issue, read on.

Users can choose to receive their email as HTML or plain text.  This is an option set within your email client (Thunderbird, Outlook, Entourage, etc.)  If you have your email client set to receive HTML, you can click directly on the link to use it.  You may not see the entire link; it will probably look like this:

https://www.peakprosperity.com/user/rese...

If your email client is set to receive messages only in plain-text format, the URL will look like this:

https://www.peakprosperity.com/user/rese... [1] 

The "[1]" next to the URL is a footnote.  You must then scroll to the bottom of the e-mail to find the full link.  You may be able to click on it, or you may need to cut-and-paste the full link into your browser.  It will be a long link and you will need to make sure to include every bit of it or it won't work.

If you currently receive e-mail in plain-text format, switching to HTML format will make it possible for you to receive clickable links from us.

Finally, if the above does not work for you, please contact us and our customer service crew will reset your password manually. 

Please note that although we do our best to respond quickly to all e-mails, there there may be a delay of up to one business day for a manual password reset.  Thank you for your understanding.

You can go to another member's User Profile page by clicking on their username or avatar anywhere that it appears. You can also search for a link to a user's profile by typing their username in the Search box in the upper right-hand corner and then clicking on their username when it appears in the search results.

Clicking on the RSS icon allows you to set up an e-mail feed so that new content on that area of the site is delivered to you via e-mail.  

Whenever an RSS icon is present on a page, it represents an RSS feed for only the dynamic (changing) content on that page.  If content on the given page is "static" by nature, it will not be carried along as part of the feed. 

An RSS icon looks like a dot with two arching lines cupping it on the right.

Here are a few examples:

  • An RSS feed icon is found on the main blog page to the right of the title (in this case, the icon is orange).  This represents a feed for all blog posts.  As new blog entries are created, this RSS feed will update.
  • You can also subscribe to an RSS feed for each individual forum thread (this icon is also orange).  The RSS feed for each thread is a continual listing of all the reader comments and responses to the original forum post.
  • There is also an RSS feed icon on the far right of the light gray navigation bar under the title box of every blog post (in this case, the icon is gray).  This represents a feed containing all of the reader comments for that particular blog entry.  

This is one example of a situation where it benefits you to be logged in with your registered username. Registered members receive better service from our system than anonymous users. Occasionally the Daily Digest becomes unavailable briefly to anonymous users while our system is being updated. The system constantly updates itself for registered users, but only updates itself every 15 minutes for anonymous users (or logged-out users). If you are viewing anonymously, you may need to try opening the page again up to 15 minutes later, once the website's content cache has been re-created. If you are registered but not logged in, try logging in and see if you can view the page.

Rarely, a Digest entry needs to be taken offline for awhile for editing and then made available again, so if the above suggestions don't work for you, please try again at a later time. We strive to make the Daily Digest available as quickly and consistently as possible, and we appreciate your patience and understanding if you experience difficulty opening it.

If CAPTCHA is hard to read, you can keep selecting a new word set until you find one that is legible to you. This is done by clicking the "double arrows" button.

There is also an audio alternative if you cannot read the CAPTCHA words well enough to enter them.  Simply click on the link that says "verify using audio" and type in the first letters of each word that is spoken.

If you have tried several times and need further assistance, contact us for help.

If you click a Recent Comments link and you are taken to the top of the post rather than the comment itself, this means the posted comments are stretching beyond one page.  If you scroll to the bottom of the post, you will see "1", "2", "3", "next >", etc. representing each page of comments.

The easiest way to fix this is display more comments per page.   At the bottom of each page is a "Comment viewing options" section.  By default it shows 50 comments per page.  Increase the number, then click "Save settings".  This will ensure all comments throughout the site are now displayed with more comments per page.  (One important note -- increasing the number of comments per page allows more to be displayed at once, but can also slow down the page load time dramatically.  Use this with caution based on your Internet connection speed.)

Another option is to change the sort order of comments such that newest is first.  This can be done in the same "Comment viewing options" section by selecting "Date - newest first".  By making this change, you will always be taken to the top of the list of comments by click a Recent Comments link.

To clear your browser cache in Firefox, perform the following steps:

  • Select "History > Clear Recent History..." from the browser navigation menu.
  • Ensure the "Cache" checkbox is selected.  (You may also need to select "Cookies" if you have had persistent trouble.)
  • Click the "Clear Now" button.
  • Attempt to play the podcast again.

To clear your browser cache in Microsoft Internet Explorer, perform the following steps:

  • Select "Tools > Internet Browsing History" from the browser navigation menu.
  • Select "Temporary Internet files and website files"  (You may also need to select "Cookies and website data" if you have had persistent trouble.)
  • Click the "Delete" button.
  • Attempt to play the podcast again.

Please note, clearing the Internet files stored for your browser may require you to log in to the site again.  If you have any further questions, please contact us.

If you cannot view premium content on our website, check to see if you are logged in and currently enrolled.  You must be logged in to view premium content at Peak Prosperity.

Sometimes, even after logging in, it's necessary to clear your browser cache or reboot your computer, especially to view a page that you previously tried to view when you were not logged in.

If you continue to have trouble, please let us know and we'll do our best to help.

As a benefit to our users, it is possible to opt in to a feature that allows members to send e-mails to each other via our system without knowing the recipient's e-mail address.  This feature is disabled by default, but you can enable it by doing the following:

First, make sure you are logged in.  Then look at the navigation bar at the top of the page and click on "My Account."

You will be taken to your account page, where there is a list of links on the right-hand side underneath your profile icon or photo. 

Click on "Edit my profile."  Clicking on this link will take you to your profile page.

Scroll down to the section entitled Contact Settings.  Check the check-box to opt in to this feature.  Once you have made your adjustments, scroll down to the bottom and click "SAVE."

If you want to contact another user by email, you can only do so if they have enabled the email feature through the above steps. 

If you look at any post made by that user, you will see the "Email" link that is located opposite a person's avatar and username on the right-hand side of a forum post or blog comment.  If there is no Email link, it means that they are not open to receiving emails from other users through our system.  (You will not see this link underneath your own picture because you cannot send an e-mail to yourself.).

You can also go to the User Profile page of the user you want to send a message to, and click on the words "Contact (username)" for a form that will enable you to send that particular user a private message.

Please note that your email address is not displayed to others during this entire process. Only if you decide to respond to the person directly by email will your address be revealed to them.

A few email programs have rather strict policies in regards to spam and will automatically place any unknown sender in your spam folder. Yahoo Mail is quite notorious for putting valid emails into spam.

To ensure that you receive all of our emails in your inbox, we recommend telling your system that "peakprosperity.com" is a safe domain from which you would like to receive e-mail.  By doing so, you will be sure to receive every important newsletter, email, alert, and support message from the site.

If it is not possible for you to add an entire domain name, we recommend adding two email addresses in your email client's address book. When email addresses are added to your address book, you are effectively telling email delivery systems that you consider the sender to be a valid source from which you want to receive messages.  To do this, create new contacts in your email program as you typically would. Add one contact with an email address of "info@peakprosperity.com" and a second with an email address of "support@peakprosperity.com."  This will allow you to receive some of our mailings, but you will still need to check your spam folder periodically as well.  

Please check with your Internet service provider if you have further questions about your spam filter settings.

We suggest the use of Firefox or Internet Explorer for best results. We apologize for any inconvenience.

This can happen when you attempt to copy from Microsoft Word into a post or comment on our site. The box you type in is a rich-text editor.  It has buttons on the top for options such as bullet point, bold, italics, etc. Performing a direct copy/paste from Microsoft Word can cause extra Microsoft code to show up on the page.

There are two options:

  • Use the button on the top that looks like a little Microsoft Word icon (a clipboard holding a small white box with a blue "W" on it).  If you hover over it, it says "Paste from Word." Click the button first, then paste your text into that window. Click "Insert" when done.
  • If you're still having problems, you can use the button next to it, which has a little icon that has a "T" on it.  When you hover over the button, it says "Paste as Plain Text." Do the same thing...click the button, then paste your text into the window. Click "Insert" when done.

One of those two should work, but a third option would be to disable the rich-text editor completely by clicking the "Switch to plain-text editor" link right beneath the entry field.  Once in plain-text mode, you can paste your text directly; however, it will lack formatting without adding basic HTML tags.  If you are familiar with HTML, you can add them, or switch back to rich-text mode to add formatting the usual way.

On occasion, some users may receive a blank page when attempting to view the site. This is fairly uncommon, but when it does happen can be quite frustrating. In most situations, it has to do with a firewall blocking the website or a local Internet Service Provider (ISP) not updating their cache frequently enough to see site changes.

The list below provides some suggestions of what to do if this problem occurs:

  • First, try reloading the page.  Sometimes this is all that is needed.
  • Temporarily turn off your computer's firewall, and see if you can then view the site. Sometimes firewall settings can be so restrictive that valid websites are also blocked.
  • Clear your computer's cache.
  • Use traceroute (http://www.traceroute.org/#USA) to see if you can notice anything odd in the connection between your computer and our server (174.120.12.180).  Sometimes you might be able to see the jump point where the connection breaks.
  • Contact your ISP to ask them about connectivity to 174.120.12.180, and caching of 174.120.12.180 server content.  We have seen a number of situations with smaller ISPs where they do not refresh their caches often enough, and the site is briefly not visible.
  • Ask your ISP if they have any policies in place for blocking certain websites.
  • Ask a friend, family member, or neighbor to go to the site and see if they are able to access it.  This can help to determine if it is more of a local issue or something more specific to your ISP.
  • If you have a laptop, take it to a local coffee shop to see if you can connect to the site through their wireless Internet connection.
  • If you work in an office with computers, try accessing the site from work.  This can at least narrow the problem to either a hardware or connectivity issue.

We are happy to help troubleshoot, so please don't hesitate to contact us if you need help.

Occasionally we have visitors mention they are having issues viewing one of the Crash Course chapters.  The issues are not specific to any one given chapter, and most often the problems have to do with browser issues, computer processing/memory, or speed of Internet connection. The current Crash Course format provides a rich viewing experience with high-quality video, but the size of the videos has been known to cause viewing issues for some visitors.

The problem can typically be solved by performing one or more of the following:

  • Clear the browser cache.  Some information in the cache may have corrupted the video download.
  • Close all instances of the browser and restart.  Often the video will not be displayed in this situation because the browser is using too much computer memory.  This might be because the video is competing for memory with another web page, or the viewer has multiple chapters running in multiple windows at the same time.
  • Avoid using "embedded" browsers, such as the browser which comes with AOL.  Instead, access the Internet using a fully functional browser such as Firefox or Internet Explorer.
  • Reboot the computer.  Sometimes a program running in the operating system might be causing a conflict with the video.
  • Attempt to watch the video with a different Internet connection.  We have had situations where the viewer's Internet connection is either having problems, or just not powerful enough to watch the videos.  He or she was then able to see the video when they took their computer to a coffee shop and connected to the shop's wireless Internet connection.
  • Attempt to watch the video on a different computer.  Try on your computer at work, or on a friend's computer.  Some older computers may not have the processing power or memory capacity to handle multiple videos running at once.

Yes. First, make sure you are logged in. Click on "My Account" at the top of the page, then click on the "history" tab (last one on the right.)  You'll see a list of all the comments, forum posts, and replies that you have made on the site.

Many people access this site from work.  Whether or not we agree, many work places have content filters that will ban a site based on certain words. Swear words and hate language are two types of content that can get this site on a ban list.

To be fair to the people who might check in at PeakProsperity.com while at work, and to ensure the accessibility of our message, we need to ask that everyone refrain from using this type of language.  In the event that we find such language, we may modify it.  If the post in question is completely irreparable, we may remove it. 

We hope you will understand why this is necessary.

If attempting to add a link with the rich-text editor enabled, it is necessary to highlight the text to be turned into a link, then click the icon above which looks like a "chain link".  A window will then pop up which allows entry of the URL to be referenced. If "<a href="http://www.chrismartenson.com">link</a>" is written in the rich-text editor, it will be displayed as text, not a link. 

The reason it works this way is the text editor doesn't know if the commenter wants to create a link, or if a comment post is in regards to HTML programming and the goal is to display the actual written code.  This approach allows for both to be included.

Second, it is possible to have "<a href="http://www.chrismartenson.com">link</a>" recognized automatically as a link, but only if the rich-text editor is disabled, and if the URL is prefixed with "http://".  The editor can be disabled by clicking the "disable rich-text" link below any entry field.

There is a known bug with using Safari and the rich-text editor.

If you use Safari, you have one of two options: (a) disable the
rich-text editor and type the HTML directly (by clicking the "disable rich-text" link below the text entry field), or (b) use an alternate
browser such as Firefox (recommended) or Camino.