When I attempt to play a podcast, I receive a message that says File Not Found.

After clicking the audio player to start a podcast, you may see a brief message which says "Connecting..." followed by a message stating "File Not Found".  If this happens, the download process may have corrupted the podcast MP3 file.

The best action is to clear your browser cache, and attempt to play the podcast again.  To clear your browser cache in Firefox, perform the following steps:

• Select "Tools > Clear Private Data..." from the browser navigation menu.
• Ensure the "Cache" checkbox is selected.
• Click the "Clear Private Data Now" button.
• Attempt to play the podcast again.

To clear your browser cache in Microsoft Internet Explorer, perform the following steps:

• Select "Tools > Internet Options" from the browser navigation menu.
• Locate the "Browsing History" section, and click the "Delete..." button.  This will pop up a new window called "Delete Browsing History".
• On the "Delete Browsing History" window, click the "Delete files..." button.
• Clicking the "Delete files..." button pops up another window, which asks, "Are you sure you want to delete all temporary Internet Explorer files?"  Click "Yes", then click "Close" on the "Delete Browsing History" window.
• Click "OK" on the "Internet Options" window to finish the process.
• Attempt to play the podcast again.

Please note, clearing the Internet files stored for your browser may require you to log in to the site again.  If you have any further questions, please contact us using our Contact form.